AELIZA offers worldwide shipping.

Please allow up to 3 working days for your order to be dispatched. Once your order has been dispatched, you will receive tracking information by email.

UK: 3–5 working days
EUROPE: 5–10 working days
REST OF THE WORLD: 10–15 working days

Delivery times are estimates and may be affected by customs processing, courier delays or circumstances outside our control.

Customers are responsible for any customs duties, import taxes or additional charges applied to international orders.

These charges are determined by the destination country and are not included in the price paid to AELIZA.

Pre-order and made-to-order items may have different production and dispatch times. The estimated delivery period will be stated on the relevant product page.

Where an order contains both available and pre-order items, the products may be dispatched separately.

Items made specifically to a customer’s measurements or personalised for them may not be eligible for cancellation or return unless they are faulty.

You may request a return within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.

Returned items must be unworn, unused and in their original condition, with all tags and original packaging included.

To request a return, contact info@aeliza.com with your order number before sending the item back.

Customers are responsible for the cost and safe return of unwanted items.

We recommend using a tracked shipping service, as AELIZA cannot accept responsibility for returns lost or damaged in transit.

Items that have been worn, used, washed, altered or damaged after delivery may not be accepted.

No returns or exchanges on discounted sale items.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Refunds will be issued within 14 days of AELIZA receiving the returned item or receiving evidence that it has been sent back.

Original standard delivery charges will be refunded where required by law. Any additional charges paid for express or upgraded delivery are not refundable.

AELIZA cannot refund customs duties or import taxes. Customers should contact their local customs authority regarding any potential reimbursement.

We are unable to guarantee direct exchanges because stock is limited.

To request a different size or product, contact info@aeliza.com

Where an exchange cannot be arranged, you may return the original item and place a new order.

Please inspect your order when it arrives.

If an item is faulty, damaged or incorrect, contact info@aeliza.com as soon as possible with your order number and clear photographs of the issue.

Where an item is confirmed to be faulty or incorrect, AELIZA will arrange an appropriate repair, replacement or refund and cover reasonable return costs.

Your statutory rights are not affected.

AELIZA respects your privacy and is committed to protecting your personal information.

When you place an order, join our mailing list, contact us or use this website, we may collect information including your name, email address, billing and delivery addresses, telephone number, order history and device or browsing information.

We use this information to:
- Process and deliver orders
- Communicate with you about your order
- Provide customer service
- Prevent fraud and protect the security of the website
- Improve our products, services and website
- Send marketing communications where you have chosen to receive them

Payments are securely processed by Shopify and its payment partners. AELIZA does not directly store your complete payment-card details.

We may share necessary information with service providers that help us operate the business, including Shopify, payment providers, delivery companies, email platforms and analytics services.

We do not sell your personal information.

We retain personal information only for as long as necessary to fulfil the purposes described above, meet our legal and accounting obligations, resolve disputes and protect our legitimate business interests.

Depending on the circumstances, our lawful bases for using your information may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests and obtaining your consent.

You may have the right to access, correct, delete or restrict the use of your personal information, object to certain processing, withdraw consent and request a copy of information you have provided.

You also have the right to make a complaint to the Information Commissioner’s Office if you are concerned about how your personal information has been handled.

To make a privacy request, contact info@aeliza.com

By using this website or placing an order with AELIZA, you agree to these terms.

All products are subject to availability. We reserve the right to correct errors in product descriptions, prices or availability and to cancel or refuse an order where necessary.

An order is confirmed when you receive an order-confirmation email. AELIZA may contact you if an item is unavailable, if payment cannot be processed or if further information is required.

Product colours and details may vary slightly because of screen settings, photographic processes, materials and production methods. These variations do not affect your statutory rights.

You must provide accurate billing, delivery and contact information when placing an order. AELIZA is not responsible for delays caused by incomplete or incorrect information supplied by the customer.

All content on this website, including text, imagery, graphics, symbols, product designs and branding, belongs to AELIZA or is used with permission. It may not be reproduced, distributed or used commercially without written permission.

Nothing in these terms limits your rights under applicable consumer law.

These terms are governed by the laws of England and Wales.

AELIZA is operated by AELIZA LTD.
Registered in England and Wales.
Company number: 12899949

Registered office:
19 North Street
Ashford
Kent
England
TN24 8LF

Email: info@aeliza.com

This website uses essential cookies to operate the store, process orders and maintain security.

With your permission, we may also use optional cookies for analytics, personalisation and marketing. These help us understand how visitors use the website and improve the experience.

You can accept, reject or manage optional cookies through the cookie banner displayed when you visit the website. You may also control cookies through your browser settings.

Where available, you can reopen the website’s cookie-preference controls to update your choices.

For order, delivery, return or privacy enquiries, contact: info@aeliza.com
Please include your order number when contacting us about an existing purchase.